Privacy policies

Last Update: April 2021

DG Sistemas Inteligentes Ltda is committed, under the current legislation, to ensuring the privacy of users of its products and services. This Privacy Policy explains the processes of personal data by DG Sistemas Inteligentes Ltda, including how DG Sistemas Inteligentes Ltda collects, uses, and for what purposes.

DG Sistemas Inteligentes Ltda offers a wide range of products and services. Thus, references to DG Sistemas Inteligentes Ltda's products and services in this Policy include websites, applications, software, and DG Sistemas Inteligentes Ltda services, as well as other platforms through which DG Sistemas Inteligentes Ltda interacts with users and displays this Policy.

Acceptance of this Policy

Acceptance of the terms of this Policy will occur when you access or use DG Sistemas Inteligentes Ltda's website, application, software, platform, or services. By accessing or using these services, you declare that you are aware of and agree to the terms and conditions set forth in this document. If you do not agree to any of the terms and conditions provided herein, you should not use DG Sistemas Inteligentes Ltda's product or service. In this case, you may contact DG Sistemas Inteligentes Ltda as provided in the Contact Us section.

Protection of Data and Information

DG Sistemas Inteligentes Ltda is committed to ensuring the protection and confidentiality of the data to which it has access, especially regarding personal data, in accordance with the principles and provisions of the General Data Protection Law and other applicable legislation. To this end, DG Sistemas Inteligentes Ltda has implemented security measures to protect personal data from unauthorized access and any form of improper or unlawful treatment, the details of which are included in other internal documents and policies of DG Sistemas Inteligentes Ltda.

Collection of Personal Data

DG Sistemas Inteligentes Ltda collects some data from users of DG Sistemas Inteligentes Ltda's products and services, through interactions we have directly with you and through our products. You provide some of this data directly, while others are obtained when we collect data about your interactions, usage, and experiences with our products. We also obtain data about you from third parties, for the same purposes allowed to such third parties, such as in fairs and events sponsored by DG Sistemas Inteligentes Ltda.

Some of our products require certain personal data to be provided for the service to be offered. If you choose not to provide the necessary data for the provision of a product, service, or feature, you will not be able to use such product, service, or feature. In some cases, we may need to collect personal data to formalize a contractual relationship or to fulfill a legal obligation. If any of these hypotheses are related to a product or service of DG Sistemas Inteligentes Ltda that is already being used, the continuity of its use will depend on the acceptance of the terms and conditions set forth in this Policy.

Cookies

Some of DG Sistemas Inteligentes Ltda's products use "cookies." We use cookies to store your preferences and settings, provide targeted advertising, analyze operations, improve the quality, and analyze the performance of our products and services, combat fraud, and serve other legitimate purposes.

Use of Personal Data

DG Sistemas Inteligentes Ltda uses the data we collect to provide pleasant experiences to our users. Specifically, we use data to:

• Provide our products and services, including notifications of an update or problem resolution, as well as providing support. This also includes sharing data when necessary to provide the service or perform the transactions you request;
• Assess the key usage characteristics of our products and services;
• Improve and develop our products;
• Personalize our products and make recommendations;
• Advertise and market to you, including sending promotional communications, targeting ads, and presenting relevant offers;
• As part of our efforts to keep our products and website safe;
• Fulfill the contractual obligations assumed by DG Sistemas Inteligentes Ltda with its customers and users;
• Any other purpose authorized by the user when providing their data.

We also use the data to operate our business, including analyzing our performance, developing our workforce, conducting research, and product development, as well as complying with our legal obligations.

In performing these tasks, we combine data we collect from different contexts (e.g., from the use of two DG Sistemas Inteligentes Ltda products) to provide you with a better experience, among other legitimate purposes.

We ensure that if your data is used for any purpose not provided for in this Policy, such use will not disrespect the rights to data protection and privacy, nor the legitimate expectation of users.

In addition to processing data in accordance with the rules set forth in this Policy, we may also use your data in an anonymized manner, i.e., data that does not identify you personally.

Why We Share Personal Data

We share your personal data with your consent or to complete transactions or provide a specific product or service requested or authorized. We may also share data with companies controlled by DG Sistemas Inteligentes Ltda, or with authorized vendors, such as essential service providers for the provision of DG Sistemas Inteligentes Ltda products when required by law or in response to legal proceedings, as well as to maintain the security of our products and protect the rights or property of DG Sistemas Inteligentes Ltda.

Products Provided by Your Organization – Notice to End Users

If you use a DG Sistemas Inteligentes Ltda product provided by an organization to which you are affiliated, such as an employer, for example, that organization may:

• Control and administer your DG Sistemas Inteligentes Ltda product and the product account, including controlling privacy settings for the product or your account on the product;
• Access and process your data, including interaction data.

If your organization grants you access to DG Sistemas Inteligentes Ltda products, your use of them will be subject to your organization's policies. You should direct privacy-related questions, including any requests to exercise your data protection rights, to your organization's administrator. DG Sistemas Inteligentes Ltda is not responsible for the privacy or security practices of our customers, which may differ from those set forth in this privacy policy.

When you use a DG Sistemas Inteligentes Ltda product or service provided by your organization, the processing of personal data by DG Sistemas Inteligentes Ltda in connection with that product is carried out according to a contract between DG Sistemas Inteligentes Ltda and your organization. DG Sistemas Inteligentes Ltda products may be used to process your personal data within the limits set by your organization and DG Sistemas Inteligentes Ltda for the execution of the contract. As mentioned above, if you have any questions about the processing of your personal data carried out in DG Sistemas Inteligentes Ltda products or services in connection with the offer of products made for your organization, please contact your organization's administration.

Other Important Information about DG Sistemas Inteligentes Ltda Products

Below is additional privacy-related information about DG Sistemas Inteligentes Ltda products and services.

DG Sistemas Inteligentes Ltda Software

In the event of a conflict between this DG Sistemas Inteligentes Ltda Privacy Policy and the terms of any contract between a customer and DG Sistemas Inteligentes Ltda, the contract terms will prevail.

When a customer establishes a contract with DG Sistemas Inteligentes Ltda for the provision of services, we collect the name and contact information of the designated customer contact point and use the information provided by the customer to perform the requested services.

When a customer establishes a contract with a DG Sistemas Inteligentes Ltda Distribution Channel, both DG Sistemas Inteligentes Ltda and the Distribution Channel may have access to and use the data obtained to perform their obligations under this contract;

When a customer interacts with a DG Sistemas Inteligentes Ltda support professional, we collect usage data or error reports to diagnose and resolve issues, and we may have access to other data that the customer provides for support purposes;

When a customer pays for products or services, we collect contact and payment data to process the payment;

When DG Sistemas Inteligentes Ltda sends communications to a customer, we use data to personalize the content of the communication;

DG Sistemas Inteligentes Ltda products allow you to contract or use other DG Sistemas Inteligentes Ltda products and services or third-party products with different privacy practices, and these other third-party products and services are governed by their respective privacy statements and policies.

Data Deletion

The data collected by DG Sistemas Inteligentes Ltda will be deleted from our servers when you request it or when it is no longer necessary for the intended purpose, except if there is another reason for its maintenance, such as compliance with a legal obligation or the need to preserve data to ensure the exercise of DG Sistemas Inteligentes Ltda's rights.

Changes to the Privacy Policy

DG Sistemas Inteligentes Ltda reserves the right to change this privacy policy from time to time as necessary to fulfill the intended purposes. The date of the last update will always be stated at the beginning of the document. If there are any substantial changes in the way we use your information, we will notify you with a prominent announcement on our website.

Contact Us

If you are concerned about your privacy, have a complaint, question, or request regarding this matter, or wish to exercise any of the rights provided for in the legislation, please contact us using our form or by sending us a message via email: contato@dgsys.com.br.